Shipping policy

Shipping Policy for Lyons Raw

At Lyons Raw, we strive to provide an excellent shopping experience. Please read our shipping policy below for information regarding the shipment of your freeze-dried berry powders and other products.

1. Shipping Methods and Delivery Times
We currently offer the following shipping options:

  • Standard Shipping: 2-3 business days
  • Express Shipping: 1-2 business days
  • International Shipping: Delivery times may vary depending on the destination country.

Please note that delivery times are estimates and may vary based on factors such as weather conditions, holidays and courier delays. We do our best to ensure your order is delivered promptly.

2. Processing Time
All orders are processed within 1 business day of being placed. Orders are not shipped or delivered on weekends or holidays. Please allow additional time for delivery during holidays or promotional periods.

You will receive a confirmation email with tracking information once your order has been dispatched.

3. Shipping Rates
Shipping rates are calculated at checkout based on the weight of the items in your cart and the shipping destination. You will be notified of the exact cost before completing your purchase.

4. International Shipping
We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees depending on the destination country. These additional costs are the responsibility of the customer. Please check with your local customs office for more details on these potential charges.

5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your shipment’s progress. If you have any questions regarding your shipment, please contact us at founders@lyonsraw.com.

6. Damaged or Missing Items
In the event that your order is damaged during shipment or you are missing an item, please contact us immediately at founders@lyonsraw.com. We will work with the shipping carrier to resolve any issues and ensure your satisfaction.

7. Shipping Restrictions
We reserve the right to restrict the delivery of certain products to specific locations or customers. If your order is subject to any restrictions, we will notify you as soon as possible and provide alternative solutions where applicable.

8. Return and Exchange Policy
If you wish to return or exchange an item, please refer to our Refund Policy for further instructions.

9. Free Shipping (Australia Only)
We offer free shipping on all orders over $99 within Australia. 

10. Contact Us
If you have any questions about shipping, please contact us via email at founders@lyonsraw.com. We are happy to assist you!