Refund policy
Non-Returnable Items
Due to health and safety regulations, food items cannot be returned. However, if the product is defective or damaged upon arrival, please contact us so we can resolve the issue with a refund or replacement.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return and Refund Policy
For all other products, we guarantee 100% satisfaction. If you're not completely happy with your purchase, we offer a full money-back guarantee no questions asked. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at founders@lyonsraw.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
For non-food items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at founders@lyonsraw.com.